FAQs

  • We accept returns under the following conditions:

    • The shoes must be returned within 30 days of purchase.

    • The shoes must show no signs of wear and should be in their original condition with the packaging intact.

    • Proof of purchase (e.g., receipt or order confirmation) is required.

    Please note that the cost of postage for returning the item will be at the expense of the buyer. If you need assistance with your return, feel free to contact us via email or WhatsApp.

  • This shouldn’t happen, because we carefully track the stock that’s available and check before we offer it for sale on the website. However, all items are subject to availability and occasionally mistakes can happen. If for some reason we can’t fulfil your order, we’ll let you know as soon as we can.

  • Standard delivery costs €5 nationwide

  • Our email address is …….

  • Shipping to an Irish address typically takes between 3-5 working days. Once your order is processed and dispatched, you will receive a notification, and the delivery timeframe will depend on the postal service handling the shipment. If your order does not arrive within the expected timeframe, please contact us so we can assist you further.

  • Yes, we are happy to offer discounts on bulk orders. Please contact us with your requirements, and we’ll discuss the available options and discounts tailored to your needs.

  • If you receive the wrong size or a faulty product, we recommend contacting us as soon as possible via email or WhatsApp. Once we verify the issue, we will be happy to provide an exchange or refund, provided the complaint is justified. Our team is committed to resolving such issues quickly and efficiently.

  • We accept payments through Stripe, which allows for secure and seamless transactions. At checkout, there is also an option to apply a promotional code if you have one.

  • Can I make a payment over the phone?

    Yes, we are happy to accept payments over the phone. However, please note that our phone line availability cannot be guaranteed at all times. If we are unable to answer, we recommend trying again later or reaching out via email or WhatsApp for assistance.

  • Yes, we offer gift vouchers! If you are interested in purchasing one, simply contact us via email or phone, and we will assist you in arranging the perfect gift for your loved ones.

  • Yes, your payment information is completely secure. Our website is protected with verified SSL certifications to ensure your data is encrypted during transactions. Additionally, we comply with the Payment Card Industry Data Security Standard (PCI-DSS), which is a stringent security standard for companies that handle consumer payment information. We have taken every precaution to ensure a safe and secure shopping experience.

  • If you’re unsure about your foot size, we recommend visiting our size guide page, where you’ll find helpful resources to determine the right fit. Some of our brands also offer half sizes to accommodate customers who may fall between standard sizes. If you still have questions or need advice, please don’t hesitate to contact us.

  • Yes, we run sales and seasonal promotions, which will be prominently displayed on our homepage and in the main navigation menu. Be sure to check regularly for updates on our latest offers.

  • Yes, we are happy to help with fitting shoes for problem feet. Our team is knowledgeable about footwear for various conditions and can offer recommendations to suit your needs. Feel free to contact us for personalized advice.

  • For detailed information on how to care for specific types of footwear, visit our aftercare page. The page includes guidance for maintaining different footwear materials. If you need further advice, you can always contact us directly.

  • Currently, we do not offer the option to pre-order new arrivals, as we are a new website and are still developing this feature. However, we plan to introduce pre-orders in the near future. Stay tuned for updates!